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Delivery and tracking

Delivery

We aim to guarantee you the best delivery times.

All orders placed are received in the following 24-48h (excluding bank holidays and weekends) depending on the means of delivery.

If a product is not in stock you can be informed of its availability by entering your e-mail address and asking to be informed of the product in question’s return.

Free delivery

All orders of and over 45€ are delivered free of charge. Delivery is free regardless of the country from which you place the order (as long as it is included in the countries listed in the table below)

Means of delivery

COLISSIMO Collection point & Deposit box: France / Germany / Austria / Belgium / Spain / Italy / Luxembourg / Netherlands / Portugal / Slovenia / Lithuania / Estonia / Latvia / Slovakia / Poland
Pick up your parcel directly from the pick-up point.
Delivery in 24-48 or 72 hours.

COLISSIMO Signature: FRANCE only
Home delivery (signature required). Delivery within 48h.

DPD Predict: France / Germany / Austria / Spain / Italy / Belgium / Luxembourg / Netherlands / Portugal
Choose the time slot which best suits you (amongst those offered by DPD Predict) and receive the parcel directly at your house.
Delivery in 24-48 hours.

DHL Express: Germany / Austria / Spain / Italy / Belgium / Luxembourg / Netherlands / Portugal / Slovenia / Lituania / Estonia / Latvia / Greece. Delivery within 24 hours.

RATES

 

COUNTRYDELIVERY MODESDELIVERY TIMEDELIVERY COSTS
FRANCECOLISSIMO RELAIS24-48h€5
COLISSIMO SIGNATURE48h€7
DPD PREDICT24-48h€6
GERMANYCOLISSIMO RELAIS24-48hFREE
DPD PREDICT24-48h€5
DHL EXPRESS24h€10
AUSTRIACOLISSIMO RELAIS24-48hFREE
DPD PREDICT24-48h€10
DHL EXPRESS24h€10
SPAINCOLISSIMO RELAIS24-48hFREE
DPD PREDICT24-48h€10
DHL EXPRESS24h€10
ITALYCOLISSIMO RELAIS24-48hFREE
DPD PREDICT24-48h€10
DHL EXPRESS24h€10
BELGIUMCOLISSIMO RELAIS24-48hFREE
DPD PREDICT24-48h€10
DHL EXPRESS24h€10
LUXEMBOURGCOLISSIMO RELAIS24-48hFREE
DPD PREDICT24-48h€10
DHL EXPRESS24h€10
NETHERLANDSCOLISSIMO RELAIS24-48hFREE
DPD PREDICT24-48h€10
DHL EXPRESS24h€10
PORTUGALCOLISSIMO RELAIS24-48hFREE
DPD PREDICT24-48h€15
DHL EXPRESS24h€10
SLOVENIACOLISSIMO RELAIS24-48hFREE
DHL EXPRESS24h€10
LITHUANIACOLISSIMO RELAIS24-48hFREE
DHL EXPRESS24h€15
ESTONIACOLISSIMO RELAIS24-48hFREE
DHL EXPRESS24h€15
GREECEDHL EXPRESS24h€15
LATVIACOLISSIMO RELAIS24-48hFREE
DHL EXPRESS24h15€
SLOVAKIACOLISSIMO RELAIS72hFREE
POLANDCOLISSIMO RELAIS72hFREE

 

Product return : 

If you wish to make an exchange or return the product, you can contact us via the contact form and follow the procedures on our after sales page : HERE