How do I register myself?
To use all the functions of the online store and place orders, you must provide your email address and define a password to create a customer account. You can also log in using your Facebook account.
I've lost my password
On the login page, you can click on the ‘Forgotten your password?’ link. Enter the email address you used to register on our website. You will receive a password reset link by email, which is valid for 24 hours. For your security, you will then be able to set a new password in your account.
How to access my invoices / order details?
In the tab "History and details of your orders", you can consult the status of your order, your history of previous orders as well as your invoices. For your invoice, by clicking on "see invoice" you can open it and print it.
Can I place an order without creating an account?
Yes, you can place an order as a guest: simply enter your email address and delivery details at checkout, without creating a password. However, we still recommend creating an account so you can track your orders and access your details more quickly for future purchases.
How can I change or cancel my order after it has been confirmed?
Once your order has been confirmed, please contact our customer service team as soon as possible (see the section ‘How can I cancel my order?’ below): we can only guarantee a change or cancellation if your parcel has not yet been prepared for dispatch.
How can I recover my personal data?
At any time, you have the right to recover the data you have provided on our site. In the tab "My personal data" click on "Export my data" to automatically download a copy of your personal data in a pdf or csv file.
I want to rectify my data or delete my account?
You have the right to amend any personal information on the ‘My Account’ page. For any other requests regarding the correction and/or deletion of your personal data, please contact us via our contact form. We will review your request and respond as soon as possible, in accordance with the GDPR.
I want to receive Sidas news and offers
You can subscribe to our newsletter at the bottom of this page and receive a welcome voucher. You can unsubscribe at any time via the link included in every email you receive.
From which country can I order?
We deliver to many countries in mainland France, across Europe and internationally. Please refer to our delivery policy for a full list of the destinations we serve.
Do you deliver to the French overseas departments and territories (DOM-TOM) and internationally?
Yes, delivery is available to the DOM-TOM and to many countries outside mainland France. Delivery times and charges vary depending on the destination: please refer to our delivery policy or select your country at the top of the page to view the terms and conditions that apply to you.
What are the shipping fees?
Delivery charges depend on the value of your order, the delivery method chosen (collection point, home delivery) and your destination country. Delivery to a collection point is free for orders of €50 or more in certain countries. Full details are available in our shipping policy.
Can I have my order delivered to a collection point?
Yes, delivery to a collection point is available for most destinations and is free for orders of €50 or more. You can choose this delivery method at checkout by selecting the collection point nearest to you.
How can I track my order?
When your parcel leaves our warehouse, we will send you a shipping confirmation by e-mail. In this e-mail, a link will allow you to track your package online. You will be able to check the status of your order at any time on your account.
What is the delivery time?
Once your order has been confirmed, it is usually dispatched within 24 to 48 hours. Delivery then takes an average of 2 to 3 working days in mainland France; it may take longer for French overseas departments and territories and international deliveries.
Can I change my delivery address after placing an order?
If your order has not yet been dispatched, please contact our customer service team as soon as possible with your order number to request a change of address. Once the parcel has been dispatched, it is generally no longer possible to change the address.
What should I do if my parcel is damaged, incomplete or has not arrived?
If your parcel arrives damaged, keep the packaging and the items, take photos, and contact our customer service team as soon as possible via the contact form, quoting your order number. We will offer you a replacement or a refund depending on the situation. If your parcel is missing after the specified delivery time, please also contact us so that we can investigate the matter with the carrier.
What are the different payment methods?
Payment for the Products is by credit card (Visa, MasterCard, American Express) or PayPal.
Is it possible to pay in instalments?
The availability of payment in instalments depends on current offers and the amount of your order. If this option is available, it will appear automatically on the payment page when you place your order.
How can I cancel my order?
Quickly contact our customer service by phone on +33 9 71 00 10 48 or via our instant messenger or by filling in our contact form specifying as object "order".
Our opening hours: Monday, Tuesday and Thursday: 10:30 to 12:30 / 14:30 to 17:00 - Fridays: 10:30 to 12:30 / 14:30 to 16:00
How do I make a return or exchange?
You have 30 days from receipt to return an item, provided it is clean, unworn, unwashed and returned in its original packaging with the label and proof of purchase. Go to the ‘My Orders’ section of your customer account to generate your returns authorisation, or contact our customer service team if you placed your order without an account.
How long does it take to receive a refund?
We refund products within 30 days after the date of receipt of your products on our premises. Products must be clean, unworn, unwashed and returned in their original packaging with the label and proof of purchase.
Credit Card: refund on the account of the same credit card used at the time of payment.
PayPal: refund on the PayPal account used at the time of payment.
My card has been debited twice or the amount is incorrect – what should I do?
This may be a temporary bank pre-authorisation, which usually clears within a few days. If the double debit is confirmed after this period, please contact our customer service team with your order number and a bank statement: we will investigate and issue a refund if necessary.
How can I track the progress of my refund request or complaint?
You can track the status of your request directly from your customer account, or by contacting our customer service team by phone, live chat or via the contact form, quoting your order number.
How do I choose my insole size?
Please refer to the size guide on the product sheets. When you are between two sizes, for example 41.5, we advise you to take the size above (42-43), as our soles cut out, so you can adjust the size perfectly.
How do I cut my insoles?
You can find a detailed guide here : How to cut my insoles ?
Can I use my Sidas insole in any shoes?
Our insoles fit most closed-toe shoes (running, hiking, skiing, everyday shoes) once cut to the correct size. Some models are specifically designed for a particular activity (skiing, golf, cycling, etc.): please refer to the product description to check compatibility with your sport and your shoes.
How long do Sidas insoles last and when should they be replaced?
Lifespan depends on frequency of use and the activity practised, but we generally recommend replacing your insoles every 6 to 12 months for regular use (running, intensive sport), and up to 1 to 2 years for everyday use. Our insoles come with a 2-year warranty against manufacturing defects.
Can I wash my insoles?
You cannot machine wash the soles. However, you can brush them with soap and leave them to dry in the open air or with our shoe dryers. Be careful not to put them on a radiator to avoid damaging them.
How do I know what type of foot I have?
3Feet insoles adapt to three types of arch: hollow foot / normal foot / flat foot.
To find out what type of foot you have, you can do a simple test: get your feet wet, walk on a mat and compare the trace directly by referring to this page.
Do you offer insoles for children?
Our range is primarily designed for adults and teenagers; some sizes may be suitable for older children depending on their shoe size. Check the size guide on each product page to verify compatibility.
What is GEL technology?
The dynamic cushioning concept developed by Sidas is based on a network of micro-gel bubbles positioned in the foot’s impact zone. These bubbles gradually deform under pressure, absorbing shocks with every stride and reducing fatigue and joint strain. This technology is particularly well-suited to high-impact activities such as running or indoor sports.
What is 3D technology?
Pre-moulded 3D insoles and sandals offer immediate comfort thanks to their three-dimensional construction, which naturally moulds to the shape of the foot. This structure supports the arch, aligns the body and improves stability, without the need for in-store customisation.
What is 3Feet® technology?
Feet differ according to three criteria: shape, movement and pressure distribution. They are generally classified into three categories: high-arch, medium-arch and low-arch feet. The 3Feet® biomechanical construction identifies your foot type and provides an insole tailored to its specific support and cushioning needs.
What is FlashFit™ technology?
FlashFit™ technology customises 75 per cent of your insoles in just a few minutes, in-store. Starting with pre-shaped insoles, a specialist heats them and moulds them directly to your feet. Only part of the insole is thus fully customised; the other part, which is pre-shaped, remains unchanged during heating. The result: greater power, control and comfort, with a quick fit.
What is Custom technology?
Custom technology personalises your insoles 100 per cent. The specialist heats a flat insole and then moulds it directly to the shape of your foot. The result perfectly follows the shape of your foot for optimal support and comfort, particularly recommended for intensive use or in cases of specific needs (asymmetry, particular pressure points, etc.).
What is Synergyfit technology?
Synergyfit™ combines socks and insoles to create a perfect fit between your foot and your boot. It consists of ‘PURE’ socks, with no seams or loose threads on the inside, for an optimal bond with the insole. This technology meets the specific needs of skiing (warmth, comfort, protection, compression) and is available in different thicknesses to suit the space available in your ski boots.
